Thank you for visiting my page here.
What I have done so far is document everything that I have done with this television, and the amount of energy it takes to deal with HHGregg and Toshiba.
I wish I would have read a page like this prior to buying my Toshiba 62HMX95. I wish I would have known prior the level of customer service HHGregg would give me when I found out I bought a lemon. If you google 62hmx95 lamp problems, you will see that I am far from alone with this problem. Russ Best and Steve Miles, two managers there told me in the store, when I had some friends with me, that they would get my problem resolved. One of their sales reps said he knew about Toshiba's bad units. I told them I wanted a RMA so I can return the TV. I was told it would be taken care of and that HHGregg has a vendor relations department that will take care of this for me. When I called back on Monday, Russ Best told me that I have to deal with Toshiba.
HHGregg is still sitting there selling Toshiba TVs. They are still making a profit off the company I purchased a lemon from for $2000. So far I have yet to see them back the customer and make Toshiba replace the TV or return my money. I have NOT had the TV a year yet.
I am still working on dealing with HHGregg to get this problem resolved, but am having no luck. If you happen to read this blog, and it helps you make a better decision on which vendor to purchase from, please drop me an e-mail at hyggie@gmail.com. Also, please if you can, drop HHGregg a phone call, letting them know that customer service does influence your purchasing decisions.
Russ Best is the store manager who said he was going to help take care of my problem. The store's telephone number is 865-947-3495. If customer service is part of your buying decision when you purchase a major appliance, please let him know. So far everything that I have seen leads me to believe that customer service is an extremely low priority. Maybe if enough folks call and voice their opinions things will change.
Again, please check the facts of my blog. It goes back a ways.
And thank you for taking the time to read my story.
-Joe Doheny
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1 comment:
perhaps you should stop whining at the (excellent) store and whine directly to the cause of the issue.
the manufacturer is responsible for this. no retail store has time to work an issue like that for you, and it sounds like the store has already made great effort in getting you in touch with the mfg.
when you bought the tv you were aware that any issue you had with it would be between you and the mfg unless u bought the extension in the store, in which case the store would be your helper.
my tv works great and has for 7 months now- my dealings with hhgregg have been wonderful.
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