HH Gregg passes buck to Toshiba who won't do squat

The story so far:

7/26/06 Purchased Toshiba 62HMX95 from:

HHGregg
6741 Clinton Highway
Knoxville TN 37912
865-947-3495

James A Kinley was the sales rep.

I got the television home, and here the top right hand corner of the screen is black. It would not show any picture. So I call HH Gregg and tell them of this. Their answer was to bring it back and they would replace it. I really felt uncomfortable about taking the TV after this, but the manager assured me that it was a fluke, and that a new one will be fine. He gave me a 90 day no questions asked replacement assurance. I trusted the manager there. And I did love my television. In February the television blew a lamp. I called Toshiba, and they sent me a new one. It took more than a week, so all that time, I was paying for cable TV, but unable to use it.

Everything was fine, until May. In May, the lamp blew again. I call Toshiba, absolutely furious that the television would blow a lamp in so short a period of time. The technician said, we will just send you a new lamp. I asked if she was going to overnight it, to which I was told there was NO way she could do that. When I asked to speak to her manager, she found a way of shipping it overnight.

I then started doing some research on the web concerning this TV. All I could find was page after page of folks having the same problem with their TV. At that point in time, I understood just the dire situation that I was in. I went back to HH Gregg and asked to speak to the manager. They showed me to a Steve Miles. He told me how he was going to take care of this. He said he would write up a service order, and they would send someone out to look at my unit. On 5/30/07 they sent someone from Norman’s Electronics to my house to look at the tv. The fellow looked at the TV and said he knew of no reason why it would be blowing lamps like this, but he knew of no problem with Toshiba TVs.

I go back into HH Gregg, and spoke again to Steve Miles. I had a few friends with me, one being a person who used to be a manager at BestBuy. He told me what I read on Amazon.com’s web site. “Even if you are outside your stores return policy, Toshiba has return contracts with all the major retailers, get an R/A number form Toshiba (1-800-631-3811) they can authorize a return to the retail store and get you watching a new HDTV before Football season begins.” So we asked to speak to the store manager. He sent me to Russ Best, who has an office here in Knoxville. We spoke to the Russ, Steve and one of their sales reps. The sales rep said that they know about the problem Toshiba is having with these TVs. They all said, call HH Gregg at 800-944-8710 and as for “Vendor Relations”. I call that number, ask for “Vendor Relations” and they send me to another person. I explain the situation to him, and he asks where I bought the TV from. I told him, and he then proceeded to transfer me back to Russ Best. I told Russ about it, and he told me he would call Vendor Relations and get back to me. An hour or so later, he did get back to me. He said that they said I had to deal with Toshiba, and that the store could not do it for me. I call Toshiba, and explain the situation to them, and they say there is nothing that they can do for me. I ask to speak to the fellows manager. He WOULD NOT transfer me to a manager, but took my number and told me that one would call me within 24 hours.

That, is where I am at now. My warranty is ticking away. I did not buy an extended warranty. When asked if I could buy one now, I was told, no the TV is broken, we can’t sell you one now. I sit and wait for this “manager” to call me.