Tuesday, July 3, 2007
Astro TV to pick up television this Friday
I got a call this afternoon from Dawn @ Astro Television. They have the light engine in and will install it early next week. I'm hoping this will fix it.
Wednesday, June 27, 2007
Wednesday June 27, 2007
An update, still have yet to hear about when Astro TV will be coming out.
I just wanted to share something I read on ripoffreport.com and add my comments
Everything between the two lines here came from
http://www.ripoffreport.com/reports/0/237/RipOff0237276.htm#223579
_____________________________________________________________________
Respectfully, you handled this the wrong way
You say:'Purchased a big screen HD-61G887 tv at HHGREGG 10-08-2006.'Good TV.'Asked about an extended warranty. Was told $299 for 3 years and would cover any number of lamps that may fail within the 3 year period or anything else that may occur with the set.'
No. One lamp. If they offered infinite replacements of a $250 lamp, do you really think the plan would only be $299?
'It would take effect at the end of the JVC manufacturers warranty. Which would give me a total of 4 years.'
Not true. I honestly doubt your salesperson would say this to you. No ESP we offer starts after the manufacturer's warranty.
'Sounded great, so I agreed. I purchased. I asked for a copy of warranty, was told I don't need it, it is on the rear of my receipt.'
No, on the back of the receipt was not a warranty, but a return/exchange policy. HH Gregg no longer hands out warranty certificates, they are unnecessary as all the pertinent information is stored in the computer.'
Set was delivered and the picture was so unbearable to look at I decided to call and return it or repair. Found that the 10 day warranty ran out. I was not enformed of the 10 policy. My stupid-ness for not asking.'
The 10-day policy is not a warranty, it's a return policy. It is clearly posted in many locations in the store, and is on the receipt as well. You should never assume that two retailers have the same policy.Your next mistake was calling JVC. They know nothing about your warranty situation with GE. You should have called the HH Gregg service number you were probably provided. JVC would service it under their conditions, not the extended warranty conditions. Had you called the HH Gregg number, you probably could have had this resolved long ago.
'I canceled the warranty from HHGREGG's GE Warranty provider.. They took out money for the pro-rated clause they have. That was approx 50 bucks. I complained about that since it hadn't been used yet.'
If you wanted to cancel your car insurance mid-month, do you think they'd let you do it without paying for the days that had already passed?
'I called HHGREGG and told them of all this. Two of their sales people told me that they also thought there was a no limit replacement of the lamps and that the warranty did take effect after the manufacturers.'
I can't fathom that not one, but two salespeople would say that. If they did, then there should be some serious retraining in that store.
____________________________________________________________________
To address the first comment the supposed HHGregg insider/employee made. When you used to purchase a television, you did not need to worry about a television blowing lamps THAT often. I got married 24 years ago, and still have that old TV, and I've never replaced a lamp or bulb in it. To me, it sounds like HHGregg is trying to make sure that there is no possible way for the customer to need more repairs than the $275 initial cost. When I buy a major appliance, I EXPECT it to be working, at the very least that first year.
Second comment: "No ESP we offer starts after the manufacturer's warranty." ESP is a business acronymn that anybody who has not worked in the retail industry will not know. I want to point that out, as you read old Stormy's comments, telling me how ignorant I was, and how wonderful a store HHGregg was. If you asked me, I would believe Stormy was a manager, or employee at HHGregg. Unfortunately, he was not intelligent enough to properly sound like a customer.
The third and fourth comment: Why does HHGregg not hand out written terms of their warranties? Is it so that sales reps can say whatever they need to to sell them, and the customer has no real way of proving this?
Fifth comment: If the consumer calls HHGregg to do warranty work on their television, and they replace the lamp, what good is their warranty for the next one that goes out? What the customer may have been lead to believe, could possibly be different than your actual policy. How does HHGregg find so many employees who appear to have never taken a "business ethics" course?
Hopefully the American consumer will get a bit wiser as we learn from our expensive mistakes.
I just wanted to share something I read on ripoffreport.com and add my comments
Everything between the two lines here came from
http://www.ripoffreport.com/reports/0/237/RipOff0237276.htm#223579
_____________________________________________________________________
Respectfully, you handled this the wrong way
You say:'Purchased a big screen HD-61G887 tv at HHGREGG 10-08-2006.'Good TV.'Asked about an extended warranty. Was told $299 for 3 years and would cover any number of lamps that may fail within the 3 year period or anything else that may occur with the set.'
No. One lamp. If they offered infinite replacements of a $250 lamp, do you really think the plan would only be $299?
'It would take effect at the end of the JVC manufacturers warranty. Which would give me a total of 4 years.'
Not true. I honestly doubt your salesperson would say this to you. No ESP we offer starts after the manufacturer's warranty.
'Sounded great, so I agreed. I purchased. I asked for a copy of warranty, was told I don't need it, it is on the rear of my receipt.'
No, on the back of the receipt was not a warranty, but a return/exchange policy. HH Gregg no longer hands out warranty certificates, they are unnecessary as all the pertinent information is stored in the computer.'
Set was delivered and the picture was so unbearable to look at I decided to call and return it or repair. Found that the 10 day warranty ran out. I was not enformed of the 10 policy. My stupid-ness for not asking.'
The 10-day policy is not a warranty, it's a return policy. It is clearly posted in many locations in the store, and is on the receipt as well. You should never assume that two retailers have the same policy.Your next mistake was calling JVC. They know nothing about your warranty situation with GE. You should have called the HH Gregg service number you were probably provided. JVC would service it under their conditions, not the extended warranty conditions. Had you called the HH Gregg number, you probably could have had this resolved long ago.
'I canceled the warranty from HHGREGG's GE Warranty provider.. They took out money for the pro-rated clause they have. That was approx 50 bucks. I complained about that since it hadn't been used yet.'
If you wanted to cancel your car insurance mid-month, do you think they'd let you do it without paying for the days that had already passed?
'I called HHGREGG and told them of all this. Two of their sales people told me that they also thought there was a no limit replacement of the lamps and that the warranty did take effect after the manufacturers.'
I can't fathom that not one, but two salespeople would say that. If they did, then there should be some serious retraining in that store.
____________________________________________________________________
To address the first comment the supposed HHGregg insider/employee made. When you used to purchase a television, you did not need to worry about a television blowing lamps THAT often. I got married 24 years ago, and still have that old TV, and I've never replaced a lamp or bulb in it. To me, it sounds like HHGregg is trying to make sure that there is no possible way for the customer to need more repairs than the $275 initial cost. When I buy a major appliance, I EXPECT it to be working, at the very least that first year.
Second comment: "No ESP we offer starts after the manufacturer's warranty." ESP is a business acronymn that anybody who has not worked in the retail industry will not know. I want to point that out, as you read old Stormy's comments, telling me how ignorant I was, and how wonderful a store HHGregg was. If you asked me, I would believe Stormy was a manager, or employee at HHGregg. Unfortunately, he was not intelligent enough to properly sound like a customer.
The third and fourth comment: Why does HHGregg not hand out written terms of their warranties? Is it so that sales reps can say whatever they need to to sell them, and the customer has no real way of proving this?
Fifth comment: If the consumer calls HHGregg to do warranty work on their television, and they replace the lamp, what good is their warranty for the next one that goes out? What the customer may have been lead to believe, could possibly be different than your actual policy. How does HHGregg find so many employees who appear to have never taken a "business ethics" course?
Hopefully the American consumer will get a bit wiser as we learn from our expensive mistakes.
Monday, June 25, 2007
Monday June 25, 2007
Thanks to all my friends who have been asking about my hhgregg "experience". I was in church Sunday, and a friend came up and asked me how things were going. She told me she had trouble with hhgregg as well in the past. She said it took her a couple of months to get it resolved, and it only got resolved after filing a complaint through the Tennessee Bureau of Consumer Affairs. Her question was "Joe, how do they stay in business?".
I don't know the answer to that question. But what I do know is that I really did not do my checking before dealing with this company. I should have checked the BBB prior, my mistake. What I can do is try to make this information a little more public. I did learn a little from that "stormy" person. No, he did not show many signs of intelligence. He seemed to be a bit obsessed about my putting down a company that I spent a good bit of money with. But he did make some valid points too. Specially about the warranty. I think on a good number of products you really don't need a extended warranty. If I'm spending $300 on a washing machine, I'll take my chances. But these rear projection DLP sets seem to be having a good bit of trouble from what I've seen. The unusual thing is that its not all of them. My buddy Steve has had one a good bit longer than I and has never replaced a bulb. However, if you are going to purchase an extended warranty. Do some investigation on the company first. Go to the BBB. See how that company's ratings are, and what the BBB recommends. If I would have done that prior, I would have never walked into HHGregg. Purchasing an appliance that works perfectly can happen anywhere. I'm sure plenty of folks have purchased products from HHGregg here in Knoxville. If they work all the time as they are supposed to, you really don't need "customer service". Its the problems I'm seeing when things are not working as they are supposed to. Those are the times you really see the value of the "customer service". As for stormy and his decision to purchase at HHGregg because of my blog. Well, with the information I have here, and the links to the better business bureau, and ripoffreport.com. I'm pretty sure he made a wise decision. I'm pretty sure he was not biased in any way.
I did hear from Leah Bullock again today around 3:43 this afternoon. She was confirming that Toshiba will be replacing the light engine. If that fixes it, I really am happy. It is a beautiful television when it works.
I"ll as well start working on a page of resources for folks who do end up with a purchase from HHGregg in TN. Ways of using the government to help you get your problems dealt with instead of having to deal with "management?" like Russ "you call toshiba" Best. I'll also continue to promote the site and kick it up a bit so folks don't fall into the same boat I did. If you have a story to tell and you would like me to post it, email me at hyggie@gmail.com. If you found my site, please let me know how you found it, and let me know if it has helped you become a better consumer.
I don't know the answer to that question. But what I do know is that I really did not do my checking before dealing with this company. I should have checked the BBB prior, my mistake. What I can do is try to make this information a little more public. I did learn a little from that "stormy" person. No, he did not show many signs of intelligence. He seemed to be a bit obsessed about my putting down a company that I spent a good bit of money with. But he did make some valid points too. Specially about the warranty. I think on a good number of products you really don't need a extended warranty. If I'm spending $300 on a washing machine, I'll take my chances. But these rear projection DLP sets seem to be having a good bit of trouble from what I've seen. The unusual thing is that its not all of them. My buddy Steve has had one a good bit longer than I and has never replaced a bulb. However, if you are going to purchase an extended warranty. Do some investigation on the company first. Go to the BBB. See how that company's ratings are, and what the BBB recommends. If I would have done that prior, I would have never walked into HHGregg. Purchasing an appliance that works perfectly can happen anywhere. I'm sure plenty of folks have purchased products from HHGregg here in Knoxville. If they work all the time as they are supposed to, you really don't need "customer service". Its the problems I'm seeing when things are not working as they are supposed to. Those are the times you really see the value of the "customer service". As for stormy and his decision to purchase at HHGregg because of my blog. Well, with the information I have here, and the links to the better business bureau, and ripoffreport.com. I'm pretty sure he made a wise decision. I'm pretty sure he was not biased in any way.
I did hear from Leah Bullock again today around 3:43 this afternoon. She was confirming that Toshiba will be replacing the light engine. If that fixes it, I really am happy. It is a beautiful television when it works.
I"ll as well start working on a page of resources for folks who do end up with a purchase from HHGregg in TN. Ways of using the government to help you get your problems dealt with instead of having to deal with "management?" like Russ "you call toshiba" Best. I'll also continue to promote the site and kick it up a bit so folks don't fall into the same boat I did. If you have a story to tell and you would like me to post it, email me at hyggie@gmail.com. If you found my site, please let me know how you found it, and let me know if it has helped you become a better consumer.
Saturday, June 23, 2007
Don't Miss!
Hey now, don't miss the comments on the "Thursday the 21st" posting. Its absolutely amazing how some ANONYMOUS "consumers" are responding. Rock on Stormy, you intelligent "consumer" you :D
Friday, June 22, 2007
6/22/07 Toshiba Calls
Around 11 this morning I received two phone calls at the same time from Toshiba. I only got the one and the second went to voice mail. The second was someone named Evette who called from 800-351-5481. She requested I call her back at 800-631-3811 and ask for customer service. I tried that number, but could not tell how to get to customer service. I am assuming that it is in regards to the same thing which I did speak to someone at Toshiba with.
The fellow who did contact me from that same number 800-351-5481 told me he was going to dispatch someone out to my house from Astro Television to replace my light engine. When I asked if he was certain that this would fix the problem I did not get a positive answer. When asked if Toshiba can sell me an extended warranty at this point, they said no. So both Toshiba and HHGregg can not sell me an extended warranty on this television they tell me. I asked what would happen if the lamp burns out again right after the warranty runs out. His response was that they would have to make a decision at that time if they will help me or not.
At this point, I am happy that they are sending someone out to replace the light engine. Do I know that that will fix the problem? I don't honestly, and it seems like Toshiba doesn't know for sure either. Toshiba says that the average lamp life is "approximately 8,000 hours in low power mode and approximately 6,000 hours in high power mode".
Right now, I'm under the belief that HHGregg applied some pressure on Toshiba to do something for me. For that I am thankful, though it is something I would expect as a consumer from the vendor especially on such a big purchase. When the local manager Russ Best told me to deal with Toshiba myself, I lost a good bit of respect for the company. My intentions are to keep updating this until the television problems resolved. I'll post updates as I am contacted, or as things happen with the television. After the light engine is replaced, I'll wait a year, or 80% of expected lamp life with no problems blowing lamps, whichever come first, and then remove this blog.
The fellow who did contact me from that same number 800-351-5481 told me he was going to dispatch someone out to my house from Astro Television to replace my light engine. When I asked if he was certain that this would fix the problem I did not get a positive answer. When asked if Toshiba can sell me an extended warranty at this point, they said no. So both Toshiba and HHGregg can not sell me an extended warranty on this television they tell me. I asked what would happen if the lamp burns out again right after the warranty runs out. His response was that they would have to make a decision at that time if they will help me or not.
At this point, I am happy that they are sending someone out to replace the light engine. Do I know that that will fix the problem? I don't honestly, and it seems like Toshiba doesn't know for sure either. Toshiba says that the average lamp life is "approximately 8,000 hours in low power mode and approximately 6,000 hours in high power mode".
Right now, I'm under the belief that HHGregg applied some pressure on Toshiba to do something for me. For that I am thankful, though it is something I would expect as a consumer from the vendor especially on such a big purchase. When the local manager Russ Best told me to deal with Toshiba myself, I lost a good bit of respect for the company. My intentions are to keep updating this until the television problems resolved. I'll post updates as I am contacted, or as things happen with the television. After the light engine is replaced, I'll wait a year, or 80% of expected lamp life with no problems blowing lamps, whichever come first, and then remove this blog.
Thursday, June 21, 2007
Thursday the 21st
Ok, so Leah Bullock left me a message on my answering machine at home today. Every other time she has called my cell, not sure why she chose to call my house while I'm at work, but... She said something to the effect of. Your tv is working right now, I don't think there is anything I can do for you. Which leaves me with a television that blows $200 - $300 lamps every couple of months.
It feels like I am hitting the end of the rope with HHGregg. It also appears as though they really do want you to have to be so aggressive with them that you end up giving up. That is just too much money for me to just give up though.
And here is where you come in. I'll begin by promoting this blog. After you have gotten done reading whatever parts you do read. Please consider calling the manager here in Knoxville Russ Best at 865-947-3495. Congratulate him on the profit he made off the television I purchased. Yeah, if I get stuck with it, it just may sit in my garage as I really can't afford $200 every couple of months. I couldn't sell it to somebody else. I don't think I would be able to go to sleep at night if I did. But he made that sale! He's more of a man than I am. Congratulate him as well on the Toshiba televisions he still has in his store and continues to make a profit off of.
Russ and HHGregg, I hope the money you make and made is sweet enough to help you forget that some of the people you made it off of get left with a lemon. I've never seen money that sweet myself, but I guess there must be some out there :D
Thanks to all who do help.
Joe Doheny
hyggie@gmail.com
It feels like I am hitting the end of the rope with HHGregg. It also appears as though they really do want you to have to be so aggressive with them that you end up giving up. That is just too much money for me to just give up though.
And here is where you come in. I'll begin by promoting this blog. After you have gotten done reading whatever parts you do read. Please consider calling the manager here in Knoxville Russ Best at 865-947-3495. Congratulate him on the profit he made off the television I purchased. Yeah, if I get stuck with it, it just may sit in my garage as I really can't afford $200 every couple of months. I couldn't sell it to somebody else. I don't think I would be able to go to sleep at night if I did. But he made that sale! He's more of a man than I am. Congratulate him as well on the Toshiba televisions he still has in his store and continues to make a profit off of.
Russ and HHGregg, I hope the money you make and made is sweet enough to help you forget that some of the people you made it off of get left with a lemon. I've never seen money that sweet myself, but I guess there must be some out there :D
Thanks to all who do help.
Joe Doheny
hyggie@gmail.com
Wednesday, June 20, 2007
Astro TV called
Dawn Corbit from Astro TV just called me. She said she spoke with someone from HHGregg that said that I told HHGregg that "Astro TV told me they can not fix my tv". I believe this was the same person I spoke to last week, but I am not certain. I explained the following to Dawn.
I spoke this morning to Leah Bullock, who called on a followup and asked me how things went previously with Astro TV. (I got the name wrong in the previous post, it was Astro TV not Ashville TV). I told Leah that the person at Astro asked me what the reason why Astro was being called. I told Leah that when I spoke to Astro last week, Astro told me that Astro can NOT replace the ballast. She said it was part of the whole light engine, and that Toshiba will not let them change the light engine.
Dawn Corbit just now told me that the lamps are a new technology, and I could have just gotten a few bad bulbs. I told her about my searching the web for 62HMX95 lamp problems, leads me to a large number of folks who are having to replace bulbs every 2 to 3 months. I know folks here who have had their rear projection DLP for quite some time and have yet to replace a bulb. When I talked to Steve Miles at HHGregg and the salesrep there, I was told I should need to replace bulbs about once every other year.
Dawn told me that if the TV is working now then they really can not troubleshoot the television. I told her it is functional now, but something is causing the television to blow bulbs way too often. She said it could possibly be some bad bulbs, but if I'm having this trouble, and others are having this trouble. Shouldn't Toshiba recall these products and fix the problem? When Toshiba claims a lamp should last so long, and it doesn't last a tenth of that time, would that not constitute a problem? If they can't make lamps to last as long as they claim, should they be in the business of selling this technology of television?
I spoke this morning to Leah Bullock, who called on a followup and asked me how things went previously with Astro TV. (I got the name wrong in the previous post, it was Astro TV not Ashville TV). I told Leah that the person at Astro asked me what the reason why Astro was being called. I told Leah that when I spoke to Astro last week, Astro told me that Astro can NOT replace the ballast. She said it was part of the whole light engine, and that Toshiba will not let them change the light engine.
Dawn Corbit just now told me that the lamps are a new technology, and I could have just gotten a few bad bulbs. I told her about my searching the web for 62HMX95 lamp problems, leads me to a large number of folks who are having to replace bulbs every 2 to 3 months. I know folks here who have had their rear projection DLP for quite some time and have yet to replace a bulb. When I talked to Steve Miles at HHGregg and the salesrep there, I was told I should need to replace bulbs about once every other year.
Dawn told me that if the TV is working now then they really can not troubleshoot the television. I told her it is functional now, but something is causing the television to blow bulbs way too often. She said it could possibly be some bad bulbs, but if I'm having this trouble, and others are having this trouble. Shouldn't Toshiba recall these products and fix the problem? When Toshiba claims a lamp should last so long, and it doesn't last a tenth of that time, would that not constitute a problem? If they can't make lamps to last as long as they claim, should they be in the business of selling this technology of television?
6/20/07
A quick update to point out what has happened in the last 7 days.
I was on vacation last week. While I was shopping at Lowes (the hardware store) I received a phone call from a lady from Ashville TV (I think that was the name of the store). She asked what it was that they were supposed to be doing for me. I told her how Leah Bullock had told me that she was going to dispatch someone to replace the "ballast". The lady at Ashville TV told me that HHGregg should stick to customer service, and let Ashville TV work on and diagnose the television. She then told me that she can not replace the ballast as that is part of the whole light engine. She then said that she could not change the light engine as Toshiba would not let them. She offered to take my television into the shop for a few weeks, but told me that it will do me no good, and them no good as well.
Yesterday I sent the following letter to Jerry Throgmartin, with copies to those listed:
Joseph Edward Doheny
7716 Widdecomb Rd
Powell TN 37849
(865)938-6606
(865)385-2288 (cell)
June 19, 2007
To: Jerry Throgmartin (CEO H. H. Gregg Appliances)
Cc: Russ Best (local store manager)
Mary Clement (TN department of consumer affairs)
Knoxville News Sentinel
WBIR TV-10
WATE TV-6
WVLT TV-8
Dear Mr. Throgmartin,
My name is Joe Doheny. I am a middle class resident of Powell Tn. Last year I purchased a Toshiba 62HMX95. I have had problems since day one with the television. When I brought it home the top right corner of the screen was missing. I returned the television the next day. Against my better judgment, I let the manager sell me on another television of the same model. That worked fine until February when the lamp blew. It ran until May when the lamp blew again. In doing product research I find that these Toshiba 150 watt televisions are blowing lamps way too often. I have tried working with Steve Miles, who I believe to be the floor manager here in Knoxville. I have tried working with Russ Best, who told me to deal with Toshiba myself. Toshiba will not acknowledge the problem. The sales rep in your store acknowledged that he knew some Toshiba televisions do indeed have this problem. My warranty runs out in about a month, and I have been working since mid May to get someone to fix my problem, with now success.
I would like you, or someone in your organization to work with Toshiba, telling them just how unsatisfied with the defective product this customer is. I would like H. H. Gregg to force Toshiba to write a RMA so I can return this defective product. I believe I am entitled to a working product that is not going to cost me $400 a year plus to operate after spending $2000 on the television. I have been keeping records of everyone I work with, and everything I have had to do in relations to the television. You can view all of my work at http://hhgregg.blogspot.com/ .
I look forward to your reply within 14 days and hope this matter can be sorted out quickly.
Yours sincerely,
Joseph E Doheny
This morning I received a phone call from Leah Bullock following up on the Ashville TV work. That I do have to give credit to HHGregg for. I thought for sure that once they called the TV repair store they would have written me off as doing what they could for me. I do tip my hat there and say good job for the followup phone call. She is checking into it and said she would give me a call later today.
I received a comment on my last post as well, from a user saying that he bought a tv from HHGregg 7 months ago and he has not had any problems with it. He refered to HHGregg as a "Great Store" I guess because he bought a tv from them and it hasn't broke yet. He suggested I deal with Toshiba directly. I have, Toshiba will admit no fault, even though if you search for 62hmx95 lamp problems, you find may pages of upset customers who purchased this same television. I am also assuming that this person who left the message is in a different tax bracket than I am, as I can't really afford to spend $200 - $300 every couple of months just to watch the television that I paid $2000 for.
My purpose for this blog is two fold. First off I want to document every bit of detail on the troubles I am having with this television, and what it takes to fix it. Secondly I want to document the quality of the service I get from both HHGregg and Toshiba. I can understand the persons position who left the comment. I personally would expect the vendor in my neighborhood who made money off of me by selling me this product, to stand behind the products they sell. Is it Toshiba's responsibility to fix it? Absolutely. When I can get no support from Toshiba, I do expect the person/company who sold me the tv, and who made money off of selling me the tv to stand up and use their buying power to make Toshiba make the customer satisfied. HHGregg is still selling Toshiba brand products in their store, even though they are fully aware of the fact that they sold me a defective product and Toshiba will do nothing about it. That is where I, and from what I have seen my neighbors feel as well. I want the site here to get more traffic so that more of my neighbors know what to expect if they purchase a defective Toshiba product from HHGregg. If I end up buying a $2000 paper weight, Then honestly, I would want my neighbors to have the knowledge of my experience prior to making their next major appliance purchase. I would like them to know what to expect from both HHGregg and Toshiba if they happen to purchase a lemon.
I was on vacation last week. While I was shopping at Lowes (the hardware store) I received a phone call from a lady from Ashville TV (I think that was the name of the store). She asked what it was that they were supposed to be doing for me. I told her how Leah Bullock had told me that she was going to dispatch someone to replace the "ballast". The lady at Ashville TV told me that HHGregg should stick to customer service, and let Ashville TV work on and diagnose the television. She then told me that she can not replace the ballast as that is part of the whole light engine. She then said that she could not change the light engine as Toshiba would not let them. She offered to take my television into the shop for a few weeks, but told me that it will do me no good, and them no good as well.
Yesterday I sent the following letter to Jerry Throgmartin, with copies to those listed:
Joseph Edward Doheny
7716 Widdecomb Rd
Powell TN 37849
(865)938-6606
(865)385-2288 (cell)
June 19, 2007
To: Jerry Throgmartin (CEO H. H. Gregg Appliances)
Cc: Russ Best (local store manager)
Mary Clement (TN department of consumer affairs)
Knoxville News Sentinel
WBIR TV-10
WATE TV-6
WVLT TV-8
Dear Mr. Throgmartin,
My name is Joe Doheny. I am a middle class resident of Powell Tn. Last year I purchased a Toshiba 62HMX95. I have had problems since day one with the television. When I brought it home the top right corner of the screen was missing. I returned the television the next day. Against my better judgment, I let the manager sell me on another television of the same model. That worked fine until February when the lamp blew. It ran until May when the lamp blew again. In doing product research I find that these Toshiba 150 watt televisions are blowing lamps way too often. I have tried working with Steve Miles, who I believe to be the floor manager here in Knoxville. I have tried working with Russ Best, who told me to deal with Toshiba myself. Toshiba will not acknowledge the problem. The sales rep in your store acknowledged that he knew some Toshiba televisions do indeed have this problem. My warranty runs out in about a month, and I have been working since mid May to get someone to fix my problem, with now success.
I would like you, or someone in your organization to work with Toshiba, telling them just how unsatisfied with the defective product this customer is. I would like H. H. Gregg to force Toshiba to write a RMA so I can return this defective product. I believe I am entitled to a working product that is not going to cost me $400 a year plus to operate after spending $2000 on the television. I have been keeping records of everyone I work with, and everything I have had to do in relations to the television. You can view all of my work at http://hhgregg.blogspot.com/ .
I look forward to your reply within 14 days and hope this matter can be sorted out quickly.
Yours sincerely,
Joseph E Doheny
This morning I received a phone call from Leah Bullock following up on the Ashville TV work. That I do have to give credit to HHGregg for. I thought for sure that once they called the TV repair store they would have written me off as doing what they could for me. I do tip my hat there and say good job for the followup phone call. She is checking into it and said she would give me a call later today.
I received a comment on my last post as well, from a user saying that he bought a tv from HHGregg 7 months ago and he has not had any problems with it. He refered to HHGregg as a "Great Store" I guess because he bought a tv from them and it hasn't broke yet. He suggested I deal with Toshiba directly. I have, Toshiba will admit no fault, even though if you search for 62hmx95 lamp problems, you find may pages of upset customers who purchased this same television. I am also assuming that this person who left the message is in a different tax bracket than I am, as I can't really afford to spend $200 - $300 every couple of months just to watch the television that I paid $2000 for.
My purpose for this blog is two fold. First off I want to document every bit of detail on the troubles I am having with this television, and what it takes to fix it. Secondly I want to document the quality of the service I get from both HHGregg and Toshiba. I can understand the persons position who left the comment. I personally would expect the vendor in my neighborhood who made money off of me by selling me this product, to stand behind the products they sell. Is it Toshiba's responsibility to fix it? Absolutely. When I can get no support from Toshiba, I do expect the person/company who sold me the tv, and who made money off of selling me the tv to stand up and use their buying power to make Toshiba make the customer satisfied. HHGregg is still selling Toshiba brand products in their store, even though they are fully aware of the fact that they sold me a defective product and Toshiba will do nothing about it. That is where I, and from what I have seen my neighbors feel as well. I want the site here to get more traffic so that more of my neighbors know what to expect if they purchase a defective Toshiba product from HHGregg. If I end up buying a $2000 paper weight, Then honestly, I would want my neighbors to have the knowledge of my experience prior to making their next major appliance purchase. I would like them to know what to expect from both HHGregg and Toshiba if they happen to purchase a lemon.
Sunday, June 17, 2007
Greetings to the public
Thank you for visiting my page here.
What I have done so far is document everything that I have done with this television, and the amount of energy it takes to deal with HHGregg and Toshiba.
I wish I would have read a page like this prior to buying my Toshiba 62HMX95. I wish I would have known prior the level of customer service HHGregg would give me when I found out I bought a lemon. If you google 62hmx95 lamp problems, you will see that I am far from alone with this problem. Russ Best and Steve Miles, two managers there told me in the store, when I had some friends with me, that they would get my problem resolved. One of their sales reps said he knew about Toshiba's bad units. I told them I wanted a RMA so I can return the TV. I was told it would be taken care of and that HHGregg has a vendor relations department that will take care of this for me. When I called back on Monday, Russ Best told me that I have to deal with Toshiba.
HHGregg is still sitting there selling Toshiba TVs. They are still making a profit off the company I purchased a lemon from for $2000. So far I have yet to see them back the customer and make Toshiba replace the TV or return my money. I have NOT had the TV a year yet.
I am still working on dealing with HHGregg to get this problem resolved, but am having no luck. If you happen to read this blog, and it helps you make a better decision on which vendor to purchase from, please drop me an e-mail at hyggie@gmail.com. Also, please if you can, drop HHGregg a phone call, letting them know that customer service does influence your purchasing decisions.
Russ Best is the store manager who said he was going to help take care of my problem. The store's telephone number is 865-947-3495. If customer service is part of your buying decision when you purchase a major appliance, please let him know. So far everything that I have seen leads me to believe that customer service is an extremely low priority. Maybe if enough folks call and voice their opinions things will change.
Again, please check the facts of my blog. It goes back a ways.
And thank you for taking the time to read my story.
-Joe Doheny
What I have done so far is document everything that I have done with this television, and the amount of energy it takes to deal with HHGregg and Toshiba.
I wish I would have read a page like this prior to buying my Toshiba 62HMX95. I wish I would have known prior the level of customer service HHGregg would give me when I found out I bought a lemon. If you google 62hmx95 lamp problems, you will see that I am far from alone with this problem. Russ Best and Steve Miles, two managers there told me in the store, when I had some friends with me, that they would get my problem resolved. One of their sales reps said he knew about Toshiba's bad units. I told them I wanted a RMA so I can return the TV. I was told it would be taken care of and that HHGregg has a vendor relations department that will take care of this for me. When I called back on Monday, Russ Best told me that I have to deal with Toshiba.
HHGregg is still sitting there selling Toshiba TVs. They are still making a profit off the company I purchased a lemon from for $2000. So far I have yet to see them back the customer and make Toshiba replace the TV or return my money. I have NOT had the TV a year yet.
I am still working on dealing with HHGregg to get this problem resolved, but am having no luck. If you happen to read this blog, and it helps you make a better decision on which vendor to purchase from, please drop me an e-mail at hyggie@gmail.com. Also, please if you can, drop HHGregg a phone call, letting them know that customer service does influence your purchasing decisions.
Russ Best is the store manager who said he was going to help take care of my problem. The store's telephone number is 865-947-3495. If customer service is part of your buying decision when you purchase a major appliance, please let him know. So far everything that I have seen leads me to believe that customer service is an extremely low priority. Maybe if enough folks call and voice their opinions things will change.
Again, please check the facts of my blog. It goes back a ways.
And thank you for taking the time to read my story.
-Joe Doheny
Friday, June 8, 2007
6/8/07
Response from hhgregg.com dated: 6/8/2007 12:32:32 PM
Dear Joseph Doheny,Thank you for your e-mail. We always want to know when our customers have concerns. I have forwarded your e-mail to Leah Bullock. We hope to have further opportunities to serve you.Thank you,Your H.H. Gregg Customer Care ProfessionalPlease scroll down or click here to reply
Dear Joseph Doheny,Thank you for your e-mail. We always want to know when our customers have concerns. I have forwarded your e-mail to Leah Bullock. We hope to have further opportunities to serve you.Thank you,Your H.H. Gregg Customer Care ProfessionalPlease scroll down or click here to reply
Thursday, June 7, 2007
Thursday 6/7/07
This morning I call the Nashville store looking for Brad Salon. They tell me that I need to call the Rivergate store 615-868-4285. I call, and pressed option 5 to get to the front desk. The front desk person tells me that he is not here right now. I ask to get to his voice mail. Her response was that he does not have voice mail. I ask for a cell phone #, which she responds she does not have.
I am leaving a message her on HHGregg's web site, pointing them back to this blog so they know about the problems I am having.
it says:
"HHGregg. I spoke to Leah Bullock yesterday concerning my Toshiba 62HMX95. She told me that she was going to send someone out to replace my ballast. I asked if she was sure that this was going to fix my problem. I did NOT get an absolute yes this will fix it answer. I spoke to local management this past weekend, and the week prior. I try to get in touch with Brad Salow, who I am told was the district manager. But it feels as though no employee will help me get to him, or a manager that can make a decision.
I was told in store this past weekend, that HHGregg WILL help me. Then when I speak to the SAME manager at the store, he tells me that I have to deal with Toshiba.
If you are going to make me accept that I spent $2000 on a defective tv please tell me. I'll deal with that.
my story to date is athttp://hhgregg.blogspot.com/ "
My next move is to write to the Jerry Throgmartin, the CEO at HHGregg, per the BBB web page. Tell him of my situation, and see if he is going to stand behind his employees telling me to deal with Toshiba that it is my problem. I'll copy as well the TN Departement of Consumer Affairs.
Thank you to all who have offered support. Told me of your own troubles with various companies lately and how you dealt with them.
Joe
I am leaving a message her on HHGregg's web site, pointing them back to this blog so they know about the problems I am having.
it says:
"HHGregg. I spoke to Leah Bullock yesterday concerning my Toshiba 62HMX95. She told me that she was going to send someone out to replace my ballast. I asked if she was sure that this was going to fix my problem. I did NOT get an absolute yes this will fix it answer. I spoke to local management this past weekend, and the week prior. I try to get in touch with Brad Salow, who I am told was the district manager. But it feels as though no employee will help me get to him, or a manager that can make a decision.
I was told in store this past weekend, that HHGregg WILL help me. Then when I speak to the SAME manager at the store, he tells me that I have to deal with Toshiba.
If you are going to make me accept that I spent $2000 on a defective tv please tell me. I'll deal with that.
my story to date is athttp://hhgregg.blogspot.com/ "
My next move is to write to the Jerry Throgmartin, the CEO at HHGregg, per the BBB web page. Tell him of my situation, and see if he is going to stand behind his employees telling me to deal with Toshiba that it is my problem. I'll copy as well the TN Departement of Consumer Affairs.
Thank you to all who have offered support. Told me of your own troubles with various companies lately and how you dealt with them.
Joe
Wednesday, June 6, 2007
Toshiba Management...
Well, it did not take 24 hours for a Toshiba manager to get hold of me. The fellow calls me, asks "is the TV working right now?" I answer yes. He said then everything is good. I said, no you still have not fixed whatever is causing the lamps to burn out in 2 - 3 months. I told him how I read on the internet how MANY folks are having the exact same problem. His response is, its working now. It is your problem until it happens again. This is what Russ Best at HHGregg tells me I have to work with. Again, I buy one tv from Toshiba. Why are they going to listen to me? HHGregg buys how many televisions and other products from Toshiba. Why can't the company, who has BUYING POWER, push back on Toshiba and say fix your (Toshiba's) problem. Is pushing Toshiba to take back a defective product going to hurt earnings that bad?
I don't know what the future holds for me and my "experience". I just hope other consumers in my neighborhood don't find themselves in the same situation that I am in.
I don't know what the future holds for me and my "experience". I just hope other consumers in my neighborhood don't find themselves in the same situation that I am in.
Trust....
Hello again,
I have again spoken to Leah Bullock at HHGregg in their corporate office I believe. She said some other company is coming out to replace the ballast. When I asked if she was sure this will fix the problem I sure did not get a "warm fuzzy". When I was at the HHGregg local store this past weekend with two of my friends, I asked manager Steve Miles if I could buy the extended warranty. His response was "No, the tv is broke". So I asked Leah Bullock if I can buy an extended warranty now beings she believes it will be "fixed". I explained how Mr. Miles told me that they could not put it under warranty because the tv was broke. At which point she said that she had no idea why he would tell me that as they can only sell the warranty at the time of sale. So no, they are not really standing behind this work that this other company will do. And in another two months I may be the owner of a nice $2000 paper weight.
So in reality, they don't know that this will fix the problem. But I may be happy until the warranty runs out, at which point I'm on my own. Kind of like when Russ Best (the store manager) told me I was on my own to deal with Toshiba. I have bought *one* Toshiba TV. HHGregg is STILL SELLING TOSHIBA DLP Televisions. They have the buying power to place pressure on Toshiba to give me a RMA so I can take my TV back, yet Mr. Best tells me "Toshiba wants to deal with you directly on this".
Amazon.com reviews of Toshiba customer service.
Check out specifically the review by HD Master. Somehow that fellow was able to get his TV sent back to Toshiba. The folks at Toshiba which Russ Best told me I had to deal with won't do that for me. They won't acknowledge the problem! I ask to speak to the person's supervisor who tells me he will have him call me 24 hours later. A big circle I guess until the warranty runs out.
I want my money back. I bought a television that is defective. Search the web for Toshiba DLP lamp problems. Yes, it is pretty bleak looking at it. Unfortunately, I did not do all of my homework.
Link to HHGregg's Better Business Bureau report
I have again spoken to Leah Bullock at HHGregg in their corporate office I believe. She said some other company is coming out to replace the ballast. When I asked if she was sure this will fix the problem I sure did not get a "warm fuzzy". When I was at the HHGregg local store this past weekend with two of my friends, I asked manager Steve Miles if I could buy the extended warranty. His response was "No, the tv is broke". So I asked Leah Bullock if I can buy an extended warranty now beings she believes it will be "fixed". I explained how Mr. Miles told me that they could not put it under warranty because the tv was broke. At which point she said that she had no idea why he would tell me that as they can only sell the warranty at the time of sale. So no, they are not really standing behind this work that this other company will do. And in another two months I may be the owner of a nice $2000 paper weight.
So in reality, they don't know that this will fix the problem. But I may be happy until the warranty runs out, at which point I'm on my own. Kind of like when Russ Best (the store manager) told me I was on my own to deal with Toshiba. I have bought *one* Toshiba TV. HHGregg is STILL SELLING TOSHIBA DLP Televisions. They have the buying power to place pressure on Toshiba to give me a RMA so I can take my TV back, yet Mr. Best tells me "Toshiba wants to deal with you directly on this".
Amazon.com reviews of Toshiba customer service.
Check out specifically the review by HD Master. Somehow that fellow was able to get his TV sent back to Toshiba. The folks at Toshiba which Russ Best told me I had to deal with won't do that for me. They won't acknowledge the problem! I ask to speak to the person's supervisor who tells me he will have him call me 24 hours later. A big circle I guess until the warranty runs out.
I want my money back. I bought a television that is defective. Search the web for Toshiba DLP lamp problems. Yes, it is pretty bleak looking at it. Unfortunately, I did not do all of my homework.
Link to HHGregg's Better Business Bureau report
Relief in sight?
Since this morning I have received two calls. One from Toshiba's "manager", who told me there was nothing wrong with my TV. The other from Leah Bullock at HHGregg. Leah believed that the problem could be a ballast in the TV. She is looking for a service provider besides "Normans Electronics" to come and replace the Ballast. I will go out and see what kind of information is out there on the internet as far as if this should fix the problem or not.
I've also written to our local TV station WATE. They have a thing they do called "Six on your side". I have told them about my problems, and how HHGregg will not sell me a warranty because they believe that the TV is broken. And Toshiba tells me that the TV is not.
I guess the next question to HHGregg will be, I should have thought of it ealier. Can I now purchase an extended warranty? Or is there some coverage if this does not fix the problem and the lamp blows soon after the warranty runs out.
I spent $2000 for a TV that I believed would last me quite a few years. That is what I want. If this one can not do this (without paying 200-300 every couple months) then I want a replacement. If they can fix it, I am happy. I love the TV when it is working.
The saga continues...
I've also written to our local TV station WATE. They have a thing they do called "Six on your side". I have told them about my problems, and how HHGregg will not sell me a warranty because they believe that the TV is broken. And Toshiba tells me that the TV is not.
I guess the next question to HHGregg will be, I should have thought of it ealier. Can I now purchase an extended warranty? Or is there some coverage if this does not fix the problem and the lamp blows soon after the warranty runs out.
I spent $2000 for a TV that I believed would last me quite a few years. That is what I want. If this one can not do this (without paying 200-300 every couple months) then I want a replacement. If they can fix it, I am happy. I love the TV when it is working.
The saga continues...
24 hours go by
It has been 24 hours now. Toshiba has not returned my call. The level 1 tech which I got said there was no way he could help me. When I asked to speak to his supervisor I was told that it was not possible, but he will put me on a calling list which this supervisor will work through. I was told it would be 24 hours or less.
I called the HH Gregg corporate office 1-800-944-8710 and asked to speak to a district manager. I was told by the operator that that was not possible, but that they could pass me through to his administrative assistant. I was transfered to a mailbox which was labeled (via the answering machine/voice mail) as Consumer Relations. I left a voice message telling them about this site, and how it documents all I have so far gone through.
I now sit here waiting for both HHGregg to call me back, and Toshiba. I sit with a telvision that HHGregg told me they would not sell me a warranty for because they say it is already broke. And that same TV Toshiba says has nothing wrong with it. I am looking for any suggestions I can get to help me resolve my problem. If HHGregg and Toshiba will do nothing to ease my pain here, then I'll try harder to get this site more traffic, and hopefully some other consumers will have suggestions, or alter their buying decision.
I called the HH Gregg corporate office 1-800-944-8710 and asked to speak to a district manager. I was told by the operator that that was not possible, but that they could pass me through to his administrative assistant. I was transfered to a mailbox which was labeled (via the answering machine/voice mail) as Consumer Relations. I left a voice message telling them about this site, and how it documents all I have so far gone through.
I now sit here waiting for both HHGregg to call me back, and Toshiba. I sit with a telvision that HHGregg told me they would not sell me a warranty for because they say it is already broke. And that same TV Toshiba says has nothing wrong with it. I am looking for any suggestions I can get to help me resolve my problem. If HHGregg and Toshiba will do nothing to ease my pain here, then I'll try harder to get this site more traffic, and hopefully some other consumers will have suggestions, or alter their buying decision.
Tuesday, June 5, 2007
Contact info
If you have read this blog, and live in the East TN area, and this helps you make a decision to not purchase a Toshiba, or not purchase from HH Gregg, would you please e-mail me at hyggie@gmail.com so as I know that my documenting my experience with HH Gregg and Toshiba are helping folks make better educated decisions.
Thank you,
more to come I am sure.
Thank you,
more to come I am sure.
HH Gregg passes buck to Toshiba who won't do squat
The story so far:
7/26/06 Purchased Toshiba 62HMX95 from:
HHGregg
6741 Clinton Highway
Knoxville TN 37912
865-947-3495
James A Kinley was the sales rep.
I got the television home, and here the top right hand corner of the screen is black. It would not show any picture. So I call HH Gregg and tell them of this. Their answer was to bring it back and they would replace it. I really felt uncomfortable about taking the TV after this, but the manager assured me that it was a fluke, and that a new one will be fine. He gave me a 90 day no questions asked replacement assurance. I trusted the manager there. And I did love my television. In February the television blew a lamp. I called Toshiba, and they sent me a new one. It took more than a week, so all that time, I was paying for cable TV, but unable to use it.
Everything was fine, until May. In May, the lamp blew again. I call Toshiba, absolutely furious that the television would blow a lamp in so short a period of time. The technician said, we will just send you a new lamp. I asked if she was going to overnight it, to which I was told there was NO way she could do that. When I asked to speak to her manager, she found a way of shipping it overnight.
I then started doing some research on the web concerning this TV. All I could find was page after page of folks having the same problem with their TV. At that point in time, I understood just the dire situation that I was in. I went back to HH Gregg and asked to speak to the manager. They showed me to a Steve Miles. He told me how he was going to take care of this. He said he would write up a service order, and they would send someone out to look at my unit. On 5/30/07 they sent someone from Norman’s Electronics to my house to look at the tv. The fellow looked at the TV and said he knew of no reason why it would be blowing lamps like this, but he knew of no problem with Toshiba TVs.
I go back into HH Gregg, and spoke again to Steve Miles. I had a few friends with me, one being a person who used to be a manager at BestBuy. He told me what I read on Amazon.com’s web site. “Even if you are outside your stores return policy, Toshiba has return contracts with all the major retailers, get an R/A number form Toshiba (1-800-631-3811) they can authorize a return to the retail store and get you watching a new HDTV before Football season begins.” So we asked to speak to the store manager. He sent me to Russ Best, who has an office here in Knoxville. We spoke to the Russ, Steve and one of their sales reps. The sales rep said that they know about the problem Toshiba is having with these TVs. They all said, call HH Gregg at 800-944-8710 and as for “Vendor Relations”. I call that number, ask for “Vendor Relations” and they send me to another person. I explain the situation to him, and he asks where I bought the TV from. I told him, and he then proceeded to transfer me back to Russ Best. I told Russ about it, and he told me he would call Vendor Relations and get back to me. An hour or so later, he did get back to me. He said that they said I had to deal with Toshiba, and that the store could not do it for me. I call Toshiba, and explain the situation to them, and they say there is nothing that they can do for me. I ask to speak to the fellows manager. He WOULD NOT transfer me to a manager, but took my number and told me that one would call me within 24 hours.
That, is where I am at now. My warranty is ticking away. I did not buy an extended warranty. When asked if I could buy one now, I was told, no the TV is broken, we can’t sell you one now. I sit and wait for this “manager” to call me.
7/26/06 Purchased Toshiba 62HMX95 from:
HHGregg
6741 Clinton Highway
Knoxville TN 37912
865-947-3495
James A Kinley was the sales rep.
I got the television home, and here the top right hand corner of the screen is black. It would not show any picture. So I call HH Gregg and tell them of this. Their answer was to bring it back and they would replace it. I really felt uncomfortable about taking the TV after this, but the manager assured me that it was a fluke, and that a new one will be fine. He gave me a 90 day no questions asked replacement assurance. I trusted the manager there. And I did love my television. In February the television blew a lamp. I called Toshiba, and they sent me a new one. It took more than a week, so all that time, I was paying for cable TV, but unable to use it.
Everything was fine, until May. In May, the lamp blew again. I call Toshiba, absolutely furious that the television would blow a lamp in so short a period of time. The technician said, we will just send you a new lamp. I asked if she was going to overnight it, to which I was told there was NO way she could do that. When I asked to speak to her manager, she found a way of shipping it overnight.
I then started doing some research on the web concerning this TV. All I could find was page after page of folks having the same problem with their TV. At that point in time, I understood just the dire situation that I was in. I went back to HH Gregg and asked to speak to the manager. They showed me to a Steve Miles. He told me how he was going to take care of this. He said he would write up a service order, and they would send someone out to look at my unit. On 5/30/07 they sent someone from Norman’s Electronics to my house to look at the tv. The fellow looked at the TV and said he knew of no reason why it would be blowing lamps like this, but he knew of no problem with Toshiba TVs.
I go back into HH Gregg, and spoke again to Steve Miles. I had a few friends with me, one being a person who used to be a manager at BestBuy. He told me what I read on Amazon.com’s web site. “Even if you are outside your stores return policy, Toshiba has return contracts with all the major retailers, get an R/A number form Toshiba (1-800-631-3811) they can authorize a return to the retail store and get you watching a new HDTV before Football season begins.” So we asked to speak to the store manager. He sent me to Russ Best, who has an office here in Knoxville. We spoke to the Russ, Steve and one of their sales reps. The sales rep said that they know about the problem Toshiba is having with these TVs. They all said, call HH Gregg at 800-944-8710 and as for “Vendor Relations”. I call that number, ask for “Vendor Relations” and they send me to another person. I explain the situation to him, and he asks where I bought the TV from. I told him, and he then proceeded to transfer me back to Russ Best. I told Russ about it, and he told me he would call Vendor Relations and get back to me. An hour or so later, he did get back to me. He said that they said I had to deal with Toshiba, and that the store could not do it for me. I call Toshiba, and explain the situation to them, and they say there is nothing that they can do for me. I ask to speak to the fellows manager. He WOULD NOT transfer me to a manager, but took my number and told me that one would call me within 24 hours.
That, is where I am at now. My warranty is ticking away. I did not buy an extended warranty. When asked if I could buy one now, I was told, no the TV is broken, we can’t sell you one now. I sit and wait for this “manager” to call me.
Monday, June 4, 2007
First post
Welcome,
I intend this to be my blog in which I will detail my trials and tribulations when dealing with HH Gregg here in Knoxville TN. I've purchased a DLP TV from them, less than a year ago. The TV has already blown two lamps. Lamps run from 200 - 300. When searching the web, I find many folks in the same situation. Toshiba DLP TVs are having trouble blowing bulbs. I have been dealing with HH Gregg, where I purchased the TV. In hopes of getting it replaced with a TV that works as it is supposed to. I know it is not going to be an easy task. But I'm an Irishman who will not give up til I get treated fairly. Next posting, I will list all of the details that leads up to this.
Hopefully this will have positive outcomes. Either way, I'll keep the blog up as I move through this.
I intend this to be my blog in which I will detail my trials and tribulations when dealing with HH Gregg here in Knoxville TN. I've purchased a DLP TV from them, less than a year ago. The TV has already blown two lamps. Lamps run from 200 - 300. When searching the web, I find many folks in the same situation. Toshiba DLP TVs are having trouble blowing bulbs. I have been dealing with HH Gregg, where I purchased the TV. In hopes of getting it replaced with a TV that works as it is supposed to. I know it is not going to be an easy task. But I'm an Irishman who will not give up til I get treated fairly. Next posting, I will list all of the details that leads up to this.
Hopefully this will have positive outcomes. Either way, I'll keep the blog up as I move through this.
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