Wednesday, June 6, 2007

24 hours go by

It has been 24 hours now. Toshiba has not returned my call. The level 1 tech which I got said there was no way he could help me. When I asked to speak to his supervisor I was told that it was not possible, but he will put me on a calling list which this supervisor will work through. I was told it would be 24 hours or less.

I called the HH Gregg corporate office 1-800-944-8710 and asked to speak to a district manager. I was told by the operator that that was not possible, but that they could pass me through to his administrative assistant. I was transfered to a mailbox which was labeled (via the answering machine/voice mail) as Consumer Relations. I left a voice message telling them about this site, and how it documents all I have so far gone through.

I now sit here waiting for both HHGregg to call me back, and Toshiba. I sit with a telvision that HHGregg told me they would not sell me a warranty for because they say it is already broke. And that same TV Toshiba says has nothing wrong with it. I am looking for any suggestions I can get to help me resolve my problem. If HHGregg and Toshiba will do nothing to ease my pain here, then I'll try harder to get this site more traffic, and hopefully some other consumers will have suggestions, or alter their buying decision.

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