Trust....

Hello again,

I have again spoken to Leah Bullock at HHGregg in their corporate office I believe. She said some other company is coming out to replace the ballast. When I asked if she was sure this will fix the problem I sure did not get a "warm fuzzy". When I was at the HHGregg local store this past weekend with two of my friends, I asked manager Steve Miles if I could buy the extended warranty. His response was "No, the tv is broke". So I asked Leah Bullock if I can buy an extended warranty now beings she believes it will be "fixed". I explained how Mr. Miles told me that they could not put it under warranty because the tv was broke. At which point she said that she had no idea why he would tell me that as they can only sell the warranty at the time of sale. So no, they are not really standing behind this work that this other company will do. And in another two months I may be the owner of a nice $2000 paper weight.

So in reality, they don't know that this will fix the problem. But I may be happy until the warranty runs out, at which point I'm on my own. Kind of like when Russ Best (the store manager) told me I was on my own to deal with Toshiba. I have bought *one* Toshiba TV. HHGregg is STILL SELLING TOSHIBA DLP Televisions. They have the buying power to place pressure on Toshiba to give me a RMA so I can take my TV back, yet Mr. Best tells me "Toshiba wants to deal with you directly on this".

Amazon.com reviews of Toshiba customer service.

Check out specifically the review by HD Master. Somehow that fellow was able to get his TV sent back to Toshiba. The folks at Toshiba which Russ Best told me I had to deal with won't do that for me. They won't acknowledge the problem! I ask to speak to the person's supervisor who tells me he will have him call me 24 hours later. A big circle I guess until the warranty runs out.

I want my money back. I bought a television that is defective. Search the web for Toshiba DLP lamp problems. Yes, it is pretty bleak looking at it. Unfortunately, I did not do all of my homework.

Link to HHGregg's Better Business Bureau report