Monday June 25, 2007

Thanks to all my friends who have been asking about my hhgregg "experience". I was in church Sunday, and a friend came up and asked me how things were going. She told me she had trouble with hhgregg as well in the past. She said it took her a couple of months to get it resolved, and it only got resolved after filing a complaint through the Tennessee Bureau of Consumer Affairs. Her question was "Joe, how do they stay in business?".

I don't know the answer to that question. But what I do know is that I really did not do my checking before dealing with this company. I should have checked the BBB prior, my mistake. What I can do is try to make this information a little more public. I did learn a little from that "stormy" person. No, he did not show many signs of intelligence. He seemed to be a bit obsessed about my putting down a company that I spent a good bit of money with. But he did make some valid points too. Specially about the warranty. I think on a good number of products you really don't need a extended warranty. If I'm spending $300 on a washing machine, I'll take my chances. But these rear projection DLP sets seem to be having a good bit of trouble from what I've seen. The unusual thing is that its not all of them. My buddy Steve has had one a good bit longer than I and has never replaced a bulb. However, if you are going to purchase an extended warranty. Do some investigation on the company first. Go to the BBB. See how that company's ratings are, and what the BBB recommends. If I would have done that prior, I would have never walked into HHGregg. Purchasing an appliance that works perfectly can happen anywhere. I'm sure plenty of folks have purchased products from HHGregg here in Knoxville. If they work all the time as they are supposed to, you really don't need "customer service". Its the problems I'm seeing when things are not working as they are supposed to. Those are the times you really see the value of the "customer service". As for stormy and his decision to purchase at HHGregg because of my blog. Well, with the information I have here, and the links to the better business bureau, and ripoffreport.com. I'm pretty sure he made a wise decision. I'm pretty sure he was not biased in any way.

I did hear from Leah Bullock again today around 3:43 this afternoon. She was confirming that Toshiba will be replacing the light engine. If that fixes it, I really am happy. It is a beautiful television when it works.

I"ll as well start working on a page of resources for folks who do end up with a purchase from HHGregg in TN. Ways of using the government to help you get your problems dealt with instead of having to deal with "management?" like Russ "you call toshiba" Best. I'll also continue to promote the site and kick it up a bit so folks don't fall into the same boat I did. If you have a story to tell and you would like me to post it, email me at hyggie@gmail.com. If you found my site, please let me know how you found it, and let me know if it has helped you become a better consumer.