Thursday 6/7/07

This morning I call the Nashville store looking for Brad Salon. They tell me that I need to call the Rivergate store 615-868-4285. I call, and pressed option 5 to get to the front desk. The front desk person tells me that he is not here right now. I ask to get to his voice mail. Her response was that he does not have voice mail. I ask for a cell phone #, which she responds she does not have.

I am leaving a message her on HHGregg's web site, pointing them back to this blog so they know about the problems I am having.

it says:

"HHGregg. I spoke to Leah Bullock yesterday concerning my Toshiba 62HMX95. She told me that she was going to send someone out to replace my ballast. I asked if she was sure that this was going to fix my problem. I did NOT get an absolute yes this will fix it answer. I spoke to local management this past weekend, and the week prior. I try to get in touch with Brad Salow, who I am told was the district manager. But it feels as though no employee will help me get to him, or a manager that can make a decision.
I was told in store this past weekend, that HHGregg WILL help me. Then when I speak to the SAME manager at the store, he tells me that I have to deal with Toshiba.
If you are going to make me accept that I spent $2000 on a defective tv please tell me. I'll deal with that.
my story to date is athttp://hhgregg.blogspot.com/ "

My next move is to write to the Jerry Throgmartin, the CEO at HHGregg, per the BBB web page. Tell him of my situation, and see if he is going to stand behind his employees telling me to deal with Toshiba that it is my problem. I'll copy as well the TN Departement of Consumer Affairs.

Thank you to all who have offered support. Told me of your own troubles with various companies lately and how you dealt with them.

Joe