Astro TV called

Dawn Corbit from Astro TV just called me. She said she spoke with someone from HHGregg that said that I told HHGregg that "Astro TV told me they can not fix my tv". I believe this was the same person I spoke to last week, but I am not certain. I explained the following to Dawn.

I spoke this morning to Leah Bullock, who called on a followup and asked me how things went previously with Astro TV. (I got the name wrong in the previous post, it was Astro TV not Ashville TV). I told Leah that the person at Astro asked me what the reason why Astro was being called. I told Leah that when I spoke to Astro last week, Astro told me that Astro can NOT replace the ballast. She said it was part of the whole light engine, and that Toshiba will not let them change the light engine.

Dawn Corbit just now told me that the lamps are a new technology, and I could have just gotten a few bad bulbs. I told her about my searching the web for 62HMX95 lamp problems, leads me to a large number of folks who are having to replace bulbs every 2 to 3 months. I know folks here who have had their rear projection DLP for quite some time and have yet to replace a bulb. When I talked to Steve Miles at HHGregg and the salesrep there, I was told I should need to replace bulbs about once every other year.

Dawn told me that if the TV is working now then they really can not troubleshoot the television. I told her it is functional now, but something is causing the television to blow bulbs way too often. She said it could possibly be some bad bulbs, but if I'm having this trouble, and others are having this trouble. Shouldn't Toshiba recall these products and fix the problem? When Toshiba claims a lamp should last so long, and it doesn't last a tenth of that time, would that not constitute a problem? If they can't make lamps to last as long as they claim, should they be in the business of selling this technology of television?